CRM is a hot buzzword in business.
There are so many options that one could write hours about them all. There are so many options, why not have one that prioritizes the essential function of Telecalling?
This brings us to the main point of this article: telecalling.
We will walk you through what a Telecalling CRM is, and why it is important if you have a team of telecallers.
Let’s start with the basics.
Telecalling today
There are many arguments about whether telecalling has died. It’s not dead. It has actually evolved.
It is long past the time when numbers were randomly drawn from stacks of paper and dialled one at a time. Telecalling is a powerful tool that makes data more powerful.
While telecalling is still a powerful technique, we recommend that you use the right software to maximize its effectiveness. We also recommend a telecalling CRM for salespeople.
What is a Telecalling CRM?
Why do you need one?
Telecalling CRMs are platforms that are specifically designed for telecalling. It is simple and straightforward, but not as complex as other CRMs that can have too many features that aren’t necessary.
Telecalling is common in many industries. Businesses with telecalling departments rely on either manual processes or multiple tools to achieve the best results.
Telecalling is more than making calls during the day. Effective lead management, customer engagement and performance management are just some of the many responsibilities that telecalling requires.
Will a combination of an Excel sheets, or a CRM produce the expected results? This will make things even more difficult, which is why telecalling CRMs are important.
Benefits of using a Telecalling CRM
OmniCRM Telecalling CRM is a testament to the power of personalization.
It includes an admin portal for those who manage teams, a mobile compatible version for telecallers which is a desktop-version of the mobile app that can be used by regular phones.
Streamlined calling process
Telecallers have access to the lead details and any information from previous contacts. Telecallers can record their responses and schedule follow ups.
Telecallers can view the status of leads, and keep track of their performance. It’s all possible through a seamless interface.
Integrated Lead Management
Managers can upload their lead files from their computers to the admin portal.
The admin portal allows you to customize tags and states. This is how leads can be systematically grouped.
Managers can use dashboards to analyze the performance of lead campaigns. They display the status of leads in an easy-to-understand manner.
Realtime Team Reporting
Managers, supervisors, owners, and anyone else in charge can see how the team performs. You can use metrics such as calls attempted, breaks, call duration, call time, and hourly performance reports to evaluate the performance of your team.
And what’s the best part?
A comprehensive platform is not enough to provide the best customer experience. It also requires interaction with customers. OmniCRM is not just another software company selling you a product that disappears.
OmniCRM’s Customer Success Team is dedicated to ensuring that you get the most value and assistance from their products.
Is this the end result?
The combination of the listed and unlisted features, along with an outstanding Customer Success Team, can deliver amazing results, such as increased sales outcomes, seamless working experiences both at home and in the office, and an exponential rise in productivity, and business growth.
You have to try it yourself, though, in order to truly experience it.
